These ISP’s Ain’t Loyal

These ISP’s Ain’t Loyal

Hello, Zuku. How have you been? Me? Not so well.

I have been waiting one month for a refund of money that I overpaid on my account. Imagine my surprise when I called your so-called customer service representatives today and wasted 20 minutes of my life (which I can assure you that I won’t ever be able to get back) and ended up being left with no airtime on my phone, no money in my mobile wallet and no solutions presented to me by your staff.

I have been told to email the finance department, that for some mysterious reason Zuku customer service could not connect me to this mysterious finance department, and to request another refund and then wait another 21 days. This suggestion begs a question: if i already went through the proper channels and waited 21 days to receive my refund, but received no such refund and only succeeded in wasting more time and money attempting to recoup my hard earned money, then what makes you think that I am under the impression that simply “waiting” another 21 days will produce different results?

Einstein once famously said that the definition of insanity is repeating the same thing over and over again and expecting different results. Well, whichever Zuku employee who is reading this message, let me assure you that I am not insane. I want a refund of my money, and for clarification I mean all of the money that remains credited to my account (which currently stands at 513 Kenyan Shillings), as soon as humanly possible. I will not be wasting more of my time calling Zuku, because Zuku has proven to be completely inept in dealing with even the slightest of issues, but maybe that’s by design.

I will not be walking to a Zuku store as was suggested by multiple alleged customer service representatives. I will be emailing you, writing you, tweeting you, until I receive my refunded moneys in my mobile wallet. You have all of my details, so I refuse to believe that it’s that difficult to send me my money, the money that you are presently attempting to abscond with.

I assure you, Zuku, that I have spent more time in the last few months calling your offices about internet connectivity issues than I have actually using this internet service that you claim to be providing for the people of Kenya. I have lost all faith in your services, I have nothing but disdain for your business practices. I view you as scam artists at this point, possibly the second biggest scam in Kenya, second only to the illustriously deceptive folks over at DHL Kenya.

I tip my hat to you, for no other reason than respecting the amount of effort it takes to con people out of their own time and money so consistently. I assure you, Zuku, that I am not one to leave any shillings (or pesos, or pennies) on the table. I will pursue what is rightfully mine, those 513 Kenyan Shillings, until I have been paid what I am due. If I have to sully your name to the international press, I will do so. If I have to start hashtags on twitter to alert the people of your decepticon ways, I will do so.

I am patient. I am hungry. I want my money back, Zuku.

Auto-Fly-It

There’s a lot to be said for living your life on autopilot, a pilot that was trained in a school of equal parts western decadence, debauchery and carelessness.

It’s like somewhere along the road you forgot…

or, rather, you made a series of conscious decisions to take the easy way out.

To find a way to fit in, because those that stand out so often end up getting the mallet smashed on top of their domes, like some sort of a human whack-a-mole.

Whack the African unorthodox Diasporan with the ever-ready Mallet-of-White-Pride-by-Way-of-Cultural-Erasure.

White folks can’t be proud of their heritage, or lack thereof, unless it’s actively erasing and conforming to its own tastes the cultural views of anyone within eyesight.

Don’t stop shooting until you see the whites of their eyes, they famously said, but what they probably meant was that whiteness is a universal signifier of safety and comfort to them.

A white flag has been known since the start of white history to mean acquiescence; again, whiteness signifies safety… or so we’re led to believe.

Demons like Dreams

The thing about having demons in your closet is that you have to let them out from time to time. They need to be given attention, otherwise they’ll break out of the prison you’ve crafted for them and consume you whole. You have to talk to your demons, you have to feed them and give them sustenance. Some demons can be abandoned altogether, but most linger indefinitely.

The thing about letting your demons out of their 4×5 cell to go for a walk, to get some fresh air is.. once they taste a little bit of freedom, they remember just how oppressive that dark space you created for their confinement really is. They become reckless, high from the sudden loosening of their leash and unable to keep their desires hidden from you.

The thing about having demons is, we don’t always choose to carry them with us, but we have to acknowledge them just the same.

The thing about demons within our core being is, the more you try to avoid them, the more power they have over you. The more you tell yourself that everything is fine, the more the demons smirk with a reddish tint in their eyes; chuckling softly from an increasingly large corner of your very psyche.

The thing about these demons is, they are just as much a part of you as the face that stares back in the mirror every morning.

The thing is, these demons.. they’re actually the parts of yourself that you refuse to accept.

Embrace your demons, don’t shut us out. You’ll only hurt us in the long run, you’re only punishing yourself.

Proletariat meets Plebeian, blackout

I remember working at a temporary labor staffing agency, back in 2008, just to make ends meet after I dropped out from the UW. My main assignment came in the form of a graveyard shift, sweeping away peanut shells and detritus using a gas-powered leaf blower at Safeco field after Mariners games in Seattle.

The work was terribly underpaid and mind numbingly simple, but it gave me peace. It got my family off my back because suffering from existential depression wasn’t an excuse to not work. It let me stay awake all night, which I did anyway, which was by design because I avoided seeing people at all costs. Seeing people smiling and going about their days, which could only remind me of how little desire I had to do anything with my life other than avoid people, avoid conversations about my past and my present, my future and my fall from grace.

The sound of dozens of leaf blowers running simultaneously as we crawled down the bleachers of the stadium one section at a time, blowing away the discarded remains of capitalism and American privilege. We were all poor folks, black and brown folks, mostly. The wide-open spaces, the repetitive motion of the leaf blower nozzle being moved side to side, the vibrations of the engine forcing you to keep your jaws wired shut for fear of losing any fillings. The crisp night time air, the chilly fog that only the pacific northwest produces so consistently. The smell of the Puget sound enveloping you as the high tide washes back in to shore a few hundred meters away.

Poor folks, cleaning up the mess of rich folks at a stadium that we couldn’t afford a ticket to enter during daylight hours. Working ten hours in the dead of night and getting paid the price of admission for one person, not including food or beverages. Catching the metro route 120 home as the sun rises over the horizon, heating up leftover hamburger helper for dinner at breakfast time. Letting the sounds of the projects rising to tackle another day drift you off to sleep.

It was the absolute bare minimum for a working age adult in the United States of America, but it was more than I could ever ask for at the time. It met my needs, it let me walk the night without a care in the world. The Talib Kweli and Styles P albums playing on repeat inside my earbuds, underneath my ear protectors. Outside of that, the incessant whine of 10,000 leaf blowers competing to drown each other out. Just past that, the city of Seattle was asleep. The crackheads jostling and finessing each other for hits, the heroin junkies leaning, strung out on the corner of 3rd & Pine like some overpriced art installation pieces. Like weeping willow trees, overburdened with hundreds of years of strange fruit, until they could no longer stand straight.

In the Land of the Heartless, Black is Love

I got PTSD from America, but I was blessed enough to have a way out. Even if that way out was a war torn country that hadn’t seen peace in a quarter century, it was still a way out. I never forget the fact that so many of my black cousins, born and bred in that hellish place, don’t have such a luxury.

I’ll never stop being thankful to my black brethren who took me in from jump, especially when my own people saw me as too unorthodox to associate with. I’ll never stop fighting for the liberation of all black people, everywhere, but especially in places where they don’t have a way out. Black America, you helped shape me into the man I am today. Even when I was lost, I always had an anchor. An unspoken acceptance, a seat at the table regardless of how I expressed or repressed my blackness.

In coming to America, I adopted the black struggle as my own, because it became my reality. I don’t know what generational trauma feels like, but I know that trauma has more parallels than it does differences across cultural lines. I see myself as black, I saw my ethnicity stripped away from us as soon as we landed at JFK all those years after having escaped the very real trauma of a country scattered.

I saw myself staring at those 5 options whenever I helped my parents fill out a public housing application in elementary school: White/Caucasian, Hispanic/Non Caucasian, Middle Eastern, Asian/Pacific Islander, Black/African American. In between asking my teachers at school what the hell a spouse was so I could finish these applications and get that section 8, I was asking myself if there was a difference between Black and African American.

Was there a difference between Somali and African? What did that make me, an African in America? What box did I check? And why did the white female teachers treat me differently then my African American counterparts? Was it merely smugness, that their ego was being stroked by my presence? That they felt responsible for saving my family from a sad, unfortunate fate in despicable, destitute Africa?

Was my very presence in their classrooms a physical assuaging of their white guilt? Why, then, did I feel guilty for this special treatment? Why did I shy away from their praise and try to keep my thoughts to myself, my mouth shut in the back of the classroom?

How did this help me grow a triple consciousness, trying to navigate through it all as a third culture kid? What does it all mean, how can I reconcile all of this shit within me?

Negative Creep

Unrelated but worth mentioning: I know it’s scary for a lot of us to try and live our lives unapologetically. I know that it keeps us awake at night, knowing that we’re living a lie. I know further still that to see someone like me forging their own path regardless of the repercussions or naysayers is a direct challenge to the fallacious life that you’ve constructed for yourself.

I know that it hurts to be reminded of your own inability to stand for what you believe in. I know that this causes you to lash out at people like me. I don’t take it personally, but sis, it has nothing to do with me and everything to do with your unresolved issues. So don’t be surprised when I react irrationally to the first hint of your projections of that internal conflict onto me or my life.

I won’t give you play, and I’m more than willing to throw you away. It has nothing to do with you, and everything to do with protecting me. K?

Seattle City Lights

I was more traumatized by my life in Seattle than I was from escaping civil war in Somalia as a toddler, with bullets flying overhead and people dying right next to me.

I remember making eye contact with my dad as he backed up a trailer truck that was being used to pile up the casualties of conflict and drive them off to be dumped in the mass graves. People were dying so fast that there wasn’t any time to dig individual graves, and there weren’t enough people left alive to do it.

Y’all really have no idea how terrible of a place Seattle is for me to feel this strongly about it, with the background that I have. Stay tf away. If you live there, get out while you still have a soul.